Delivery & Collection
Delivery Options:
| Delivery Type | Cost | Duration | Tracking |
|---|---|---|---|
| Standard UK Delivery | £4.99 (FREE if you spend over £100 online) | Up to 5 working days on orders placed Monday - Friday. Your order will be delivered Monday - Saturday (excluding Sundays and bank holidays). | royalmail.com (13-digit tracking ID) |
| Next Day Delivery | £6.99 | Order by 8pm Monday - Friday. Your order will be delivered Monday - Saturday (excluding Sundays and bank holidays) | parcelforce.com (9-digit tracking ID) |
| Click & Collect | £1.99 (FREE if you spend over £50) | Up to 3 working days | You will receive a text or an email when your parcel is ready to collect in store. |
Standard & Next Day Delivery
Standard UK Delivery
If you are not at home, the driver may leave the parcel in a secure location or with a neighbour, posting a card advising you where they have left it.
If they are unable to deliver the parcel after 3 attempts, the parcel will be returned to our warehouse.
Next Day Delivery
If you are not home, the driver may leave your parcel with a neighbour and will obtain a signature.
Your carrier will notify you to advise where the parcel has been left.
You can contact your carrier to rearrange delivery if you are not going to be in.
We deliver to UK Mainland, Northern Ireland, Isle of Man, Scottish Highlands and Islands. Please note deliveries to areas outside UK Mainland may take a little longer.
We currently do not deliver to Jersey, Guernsey, Republic of Ireland, BFPO (British Forces Post Office) postcodes and any PO Box addresses.
Next Day Delivery is only available for UK Mainland. The service is not available for Northern Ireland, Isle of Man, BFPO (British Forces Post Office) postcodes, any PO Box addresses and some Scilly Isles, Scottish Highlands and Islands postcodes (see table below for detail).
| Isle of Man | All IM postcodes |
| Scottish Highlands/Islands | AB30-38, AB41-45, AB51-56, DD8-10, DG7-9, FK8,3, FK15-21, HS1-9, IV1-28, IV30-32, IV36, IV40-53, IV66, KA27-28, PA20-49, PA60-61, PA62-78, PA80, PH10-11, PH13-14, PH17-26, PH30-44,PH49-50, TD2, TD15 |
| Northern Ireland | All BT Postcodes |
| Scilly Isles | TR21-25 |
| Orkney & Shetland | KW1-3, KW5-14, KW15, KW16-17, ZE1, ZE2, ZE3 |
We currently don’t deliver to addresses outside of the UK.
Yes, we are delivering orders to Northern Ireland (standard delivery only)
Click & Collect
Go to our store locator to find your nearest Click & Collect store.
We’ll send you an email when your order is ready to be collected and if you’ve given us your mobile number, we’ll also send you a text.
Click & Collect orders will take up to 3 working days to arrive in store. Orders will be delivered to our stores on Monday - Saturday. You will receive your confirmation email once the order arrives in the store.
If you haven’t received an email or text within 3 working days from when you placed your order and we haven't advised you of a delay, please contact our Customer Services Team.
To collect your order you'll need to provide:
- Proof of ID (the card used to make the purchase, your passport or your Driving License)
- Accepted forms of ID are Passport, Driving Licence, & Credit or Debit card (physical or digital)
- Delivery confirmation email or order number
When in store, please go to the till point or follow signage for Click& Collect to collect your parcel.
Yes, and they will need to show:
- your ID, where the name matches the name on the parcel
- your order confirmation email or text message
Please contact our Customer Services team.
We will hold your order for 14 days from the day it arrives in store.
Once your order has been placed, we are unable to change the delivery location. We can extend the period we hold the order in-store by up to seven days, or if you cannot collect your order, we can arrange for a refund – please contact our Customer Services Team.
If you have changed your mind and do not want your order anymore, please let us know by completing the contact usform and we will process a refund for you. Please only contact us after you’ve received confirmation that the parcel has arrived in store, as its only then we will be able to start the refund process for you.
Please allow 10 working days to receive your refund.
Please contact our Customer Services Team.
Please see the Returns & Refunds section for further information.
Where is my order?
If your order has not arrived within 7 working days (standard delivery) or on the designated day (next day delivery), and we have not advised you of a delay to your order, please Contact us..